Terms and Conditions

These Terms and Conditions (“Terms”) form a legally binding agreement between the user of this platform (“you”, the “Player”) and the operator, AfriSlots (“we”, “us”, “our”, “operator”), a licensed provider of online gaming services regulated by the Tobique Gaming Commission.

These Terms apply to and govern your access to and use of our website, platform, mobile applications, and any associated gaming, betting, account services, promotional features, or support interactions (collectively referred to as the “Services”).

By accessing or registering for an account with us, you confirm that you have read, understood, and agreed to be bound by:

• These Terms and Conditions;
• Our Privacy and Player Protection Policy;
• Our Responsible Gambling Policy;
• Any additional rules, policies, or promotional terms specific to games, offers, or features.

If you do not accept these Terms in full, you must refrain from creating an account or using the Services in any manner.

1.1 Licensing and Regulatory Oversight

We operate under a valid license issued by the Tobique Gaming Commission (“Commission”) pursuant to the Tobique Gaming Act 2023 and its associated regulations. All activities conducted through the platform are subject to oversight by the Commission, which has the authority to inspect, investigate, and enforce compliance with applicable law, including anti-money laundering, responsible gambling, fairness, and consumer protection provisions.

We may be required to cooperate with the Commission, provide data or records, and take action in response to regulatory findings or directives. Your use of the platform is subject to such obligations and cooperation.

1.2 Contractual Relationship

By registering an account and using the Services, you enter into a contractual agreement with the Operator, which governs the rights and obligations of both parties, including your eligibility to participate, rules of play, withdrawal of winnings, and consequences of breach. These Terms do not create any form of agency, partnership, or employment relationship.

The contractual agreement remains in force until the account is closed, either by the player or by the Operator, subject to any surviving legal or regulatory obligations.

1.3 Language and Interpretation

These Terms are provided in English. In the event of any discrepancy between the translated versions and the English version, the English version shall prevail. Headings are provided for convenience only and shall not affect interpretation. Terms such as “including,” “such as,” or similar phrases are illustrative and not exhaustive unless otherwise stated.

1.4 Player Responsibility

It is your responsibility to read, understand, and comply with these Terms and with all applicable laws in your jurisdiction. You confirm that your use of our Services is lawful in your place of residence and that you will not use the platform in violation of any law, regulation, or contractual restriction.

You are also responsible for ensuring that any devices, software, or internet connections you use to access our Services are secure and meet minimum technical requirements.

To access and use our Services, you must meet all of the following eligibility criteria. By registering an account and engaging with the platform, you represent, warrant, and confirm that:

• You are at least eighteen (18) years old, or such higher age as may be required in your jurisdiction to legally participate in online gambling activities. We reserve the right to verify your age at any time. Accounts may be suspended or closed if we suspect that the registered user is underage, or if satisfactory age verification documents are not provided upon request.
• You possess the legal capacity to enter into binding contracts under applicable law. You are not subject to any legal incapacity, guardianship order, or regulatory restriction that would prohibit you from using our Services.
• You are not accessing the platform from a jurisdiction where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of the platform is lawful in your country, province, or territory. We do not guarantee that our Services comply with the legal requirements of every jurisdiction. We reserve the right to restrict access to players in certain countries, regions, or territories without prior notice.
• You are not a resident of, not ordinarily or habitually resident in, and not physically located in, and you do not access or use the platform from, any of the following jurisdictions: Afghanistan, Canadian Province of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, Venezuela. You further represent, warrant, and confirm that you will not initiate or receive any transactions on or through the platform from, to, or for the benefit of any person or entity in any such jurisdiction, and that no funds or assets are made available, directly or indirectly, to or for the benefit of any person or entity in any such jurisdiction.

You are not:

• Self-excluded through our responsible gambling tools or through a national or third-party exclusion register;
• Currently suspended, restricted, or banned from our platform for reasons including breach of terms, fraud investigation, or responsible gambling concerns;
• Acting on behalf of another individual or using an account registered in someone else's name.

You agree that you are using the Services strictly for personal entertainment and non-commercial purposes. You may not register or use an account on behalf of any third party or operate multiple accounts under different identities. Use of VPNs or proxy services to bypass geo-restrictions may result in account suspension or closure.

To access our Services, you must first complete the account registration process and agree to these Terms. We reserve the right to accept or reject any registration application at our sole discretion and without obligation to provide a reason.

3.1 Accurate and Complete Information

When registering for an account, you are required to provide accurate, current, and complete personal information, including but not limited to:

• Full legal name;
• Date of birth;
• Residential address;
• Valid contact details (e.g., email, phone);
• Country of residence and currency preference.

You agree to promptly update your account information if there are any changes. We are not liable for the consequences of incorrect or outdated information provided by you.

3.2 One Account Per Player

You may only register and maintain one active account with us. Multiple accounts held by the same individual, whether under different names, email addresses, or identifiers, are strictly prohibited. If we identify multiple accounts linked to the same player, we may:

• Merge, suspend, or close duplicate accounts;
• Void any winnings or bonuses associated with such accounts;
• Restrict or permanently ban access to our Services.

Shared, corporate, or group accounts are not permitted.

3.3 Verification and KYC Obligations

We reserve the right to verify your identity, age, and eligibility at any time. You may be required to submit supporting documents such as:

• Government-issued identification (e.g., passport, driver's license);
• Proof of address (e.g., utility bill or bank statement);
• Proof of payment method ownership.

Verification is a condition for continued access to the platform, processing of deposits or withdrawals, and participation in promotions. We may suspend or limit your account until the requested documentation is reviewed and approved.

3.4 Account Security and Responsibility

You are solely responsible for safeguarding your account credentials, including your username and password. You must not disclose or share your login details with anyone. Any activity conducted under your account will be considered authorized by you unless you have previously notified us of unauthorized access. We recommend using strong passwords and enabling available security features to protect your account.

3.5 Misuse or Fraudulent Registration

We reserve the right to suspend or permanently close any account we reasonably suspect to have been created using false, misleading, or fraudulent information, or to have been registered in breach of these Terms. This includes accounts created using VPNs, false identities, or for the purpose of bonus abuse, arbitrage, or prohibited conduct.

We are committed to providing a safe and supportive gaming environment. Gambling should be a form of entertainment, not a means of income or a solution to financial problems. We encourage all players to gamble responsibly and to stay in control of their play.

4.1 Player Responsibility

By using our Services, you acknowledge that:

• You are solely responsible for your gambling behaviour and decisions;
• You understand the risks associated with gambling and accept the possibility of loss;
• You will not attempt to recover losses through excessive play or risky wagers.

If you believe that gambling may be causing you harm, we strongly encourage you to take proactive steps, including setting limits or seeking support from independent organizations.

4.2 Responsible Gambling Tools

We may provide the following player protection tools, which, where available, you may access through your account settings or by contacting support:

• Deposit Limits – Set daily, weekly, or monthly limits on how much you can deposit.
• Loss Limits – Restrict the total amount you can lose over a defined period.
• Session Limits – Limit the duration of your play per session or day.
• Reality Checks – Receive pop-up reminders during extended play.
• Time-Outs – Take a temporary break from gambling (e.g., 24 hours to 6 weeks).
• Self-Exclusion – Voluntarily suspend your access to the platform for a defined period or permanently.

Once activated, these measures may not be overridden by staff and may only be removed or adjusted in accordance with applicable policies and cooling-off periods.

4.3 Staff Monitoring and Intervention

We may monitor player activity to identify behaviour that may indicate a risk of gambling-related harm. Where appropriate, we may contact players, restrict access to features, or apply limits or exclusions as part of our responsible gambling protocols. Such interventions are intended to support player safety and may occur even if the player has not requested assistance.

4.4 Access to Support Services

We may provide information and referrals to independent support organizations that offer free and confidential advice. Contact details for such services may be found on our platform or by requesting them from our support team.

4.5 Protection of Vulnerable Players

We take steps to prevent access to our Services by individuals under the legal age or those who have self-excluded. We may use identity verification, device checks, and access restrictions to help enforce these protections. Players are also encouraged to use parental control tools to restrict access to gambling sites on shared devices.

All financial transactions conducted through our platform must comply with applicable laws, the requirements of the Tobique Gaming Commission, and the internal security and anti-fraud controls of the Operator. By initiating any deposit or withdrawal, you agree to the conditions outlined below.

5.1 Deposits

• You may deposit funds into your player account using the payment methods made available on the platform.
• All deposits must be made from a payment source legally and beneficially owned by you. Third-party payments are not permitted.
• Minimum and maximum deposit limits may apply and are displayed within the cashier interface. We reserve the right to modify these limits at any time.
• Deposits are credited to your account once confirmed by the relevant payment provider. Delays may occur due to verification, technical, or financial institution-related reasons.
• We reserve the right to request proof of ownership of the payment method used and to suspend access to deposited funds until satisfactory verification is completed.

5.2 Withdrawals

• You may request a withdrawal of available funds from your account at any time, subject to compliance with these Terms and our Payment of Winnings Policy.
• Withdrawals will, where possible, be processed using the same method originally used for deposit. If this is not feasible, we may choose an alternative payment method at our discretion.
• All withdrawal requests are subject to identity verification, source-of-funds checks, and internal approval. We may delay or deny withdrawals pending the completion of required documentation or if suspicious activity is detected.
• We do not guarantee the timeframe for receiving withdrawn funds, as this may depend on the payment processor or financial institution.

5.3 Withdrawal Limits

Maximum withdrawal limits may apply on a per-day, per-week, or per-month basis and are disclosed in our Payment of Winnings Policy. Progressive jackpot winnings or unusually large sums may be subject to staged payments or extended verification as permitted under law and provider conditions.

5.4 Withholding and Forfeiture

We may withhold or cancel withdrawals where:

• Account verification has not been completed to our satisfaction;
• We suspect fraudulent activity, abuse of bonuses, or breach of these Terms;
• Funds are subject to a dispute, regulatory inquiry, or legal hold.

We reserve the right to void winnings and recover funds in cases of confirmed breach or misuse of the platform.

5.5 Currency and Fees

Your account will be maintained in the currency you selected during registration. If a currency conversion is required, applicable rates and fees may be applied. While we do not charge internal transaction fees, third-party processors may impose fees or conversion charges, for which we are not responsible.

We may, from time to time, offer bonuses, free spins, loyalty rewards, tournaments, or other promotional incentives to eligible players (“Promotions”). These Promotions are provided at our discretion and are subject to specific terms and conditions, which must be accepted and complied with as a condition of participation.

6.1 General Bonus Conditions

• Promotions are available only to registered, verified players who meet the eligibility criteria outlined in the relevant promotional terms.
• Only one bonus may be active at any given time unless explicitly permitted.
• We reserve the right to withdraw, modify, or cancel any Promotion at any time, for any reason, including suspected abuse or system error.

6.2 Wagering Requirements

Bonuses may be subject to wagering requirements, meaning you must stake a specified amount before bonus funds or related winnings can be withdrawn. The applicable wagering requirement, game contribution rates, and time limits are set out in the specific promotional terms. Unless stated otherwise, bonus funds and associated winnings may be forfeited if wagering requirements are not met within the applicable timeframe.

6.3 Bonus Abuse and Irregular Play

We strictly prohibit bonus abuse, which includes (but is not limited to):

• Creating multiple accounts to claim the same bonus multiple times;
• Deliberately delaying gameplay to benefit from bonus conditions;
• Using minimal-risk wagering strategies solely to meet wagering requirements;
• Playing through bonus funds using low-risk bets or hedging techniques.

If we detect bonus abuse or irregular play, we may take one or more of the following actions: cancel active bonuses and associated winnings; revoke future bonus eligibility; suspend or permanently close the offending account.

6.4 Free Spins and Cashback Offers

Where free spins, cashback, or similar incentives are provided: they may be restricted to specific games or time periods; cashback offers are usually calculated based on net losses or defined wagering criteria; any winnings from free spins may be subject to conversion limits or withdrawal restrictions.

6.5 Loyalty and VIP Programs

Participation in any loyalty or VIP scheme is by invitation only or subject to specific qualification thresholds. We may alter or discontinue such programs at any time. Loyalty points, tier status, or rewards have no cash value unless expressly stated and cannot be transferred.

Players are expected to use the platform lawfully, fairly, and in good faith. The following activities are strictly prohibited and may result in the immediate suspension or closure of your account, forfeiture of funds or winnings, and reporting to relevant regulatory or law enforcement authorities.

7.1 Fraud and Misrepresentation

You may not:

• Provide false, misleading, or incomplete information during registration or verification;
• Use another person's identity, documents, or payment method;
• Attempt to manipulate game outcomes or exploit technical vulnerabilities;
• Engage in fraudulent chargebacks, account hijacking, or misappropriation of funds.

7.2 Collusion and Cheating

You are strictly prohibited from:

• Colluding with other players or using multiple accounts to gain an unfair advantage;
• Engaging in coordinated betting, chip dumping, or similar practices;
• Using tools, bots, scripts, or software that automate gameplay or analyze systems beyond what is permitted.

7.3 Bonus Abuse

Abuse of bonuses, promotions, or loyalty systems, whether through exploitation of loopholes, creating multiple accounts, or using bonus funds to hedge bets, is prohibited. See Clause 6 for more details on bonus-related violations.

7.4 Money Laundering and Illegal Use

You must not use the platform to:

• Conceal or transfer proceeds of criminal activity;
• Facilitate terrorist financing or sanctioned transactions;
• Conduct transactions for or on behalf of third parties without authorization.

We reserve the right to request additional documentation regarding the source of funds, and to suspend transactions pending verification.

7.5 Unauthorized Account Access

You may not access or attempt to access another player's account, share your credentials, or allow others to access your account on your behalf. Any suspicious access attempts may be investigated and reported where appropriate.

7.6 Abuse of Platform or Support Services

We will not tolerate:

• Harassment, abuse, or inappropriate language directed at support staff or other players;
• Attempts to intimidate, threaten, or manipulate outcomes through communications;
• Filing repeated, frivolous complaints intended to disrupt operations.

7.7 Consequences of Breach

If we determine, in our sole discretion, that you have engaged in prohibited conduct, we may take any of the following actions without prior notice:

• Suspend or permanently close your account;
• Void any bets or winnings associated with the prohibited activity;
• Retain or reverse funds pending investigation;
• Report the matter to the Tobique Gaming Commission, financial institutions, or law enforcement.

We are committed to offering games that operate fairly and consistently, in line with industry expectations and applicable regulatory principles.

8.1 Game Integrity

The games made available on our platform are sourced from reputable providers. These games are designed to function with fairness and randomness in accordance with their published rules, payout tables, and theoretical return-to-player (RTP) values.

8.2 Malfunctions

In the event of a technical malfunction, software or hardware failure, or any game misconfiguration that affects gameplay or outcomes, we reserve the right to void affected bets, reverse payouts, and correct account balances. Examples of malfunctions include, but are not limited to, display errors, game freezes, corrupted data, or outcomes not aligning with expected functionality.

Players are encouraged to report any issues they encounter. We will assess and address such reports in good faith and take action where appropriate. We are not liable for losses resulting from such malfunctions unless due to our gross negligence or willful misconduct.

8.3 Player Responsibility

Players are responsible for ensuring the functionality of their own devices and internet connections when using our platform. We accept no liability for disruptions or interruptions caused by local hardware or connectivity issues outside our control. In cases where there is a discrepancy between a result displayed to the player and the outcome recorded by our system, the outcome recorded in our system shall be considered final.

We are committed to handling all player complaints in a fair, respectful, and timely manner. If you are dissatisfied with any aspect of our service, including issues related to accounts, payments, game outcomes, or customer support, you are encouraged to submit a formal complaint through the communication channels available on our platform.

To assist in reviewing your concern efficiently, your complaint should include:

• Your full name and username;
• A clear description of the issue and relevant dates;
• Any supporting evidence (e.g., transaction IDs, screenshots, correspondence);
• The desired resolution, if applicable.

Upon receipt, we will acknowledge your complaint and conduct a thorough investigation in line with our internal procedures. A formal response will normally be provided within 14 calendar days unless additional time is required.

If you are not satisfied with the outcome, you may request an internal escalation, which will be handled by a senior staff member not previously involved in the decision. If, after escalation, the matter remains unresolved, you may refer the dispute to the Tobique Gaming Commission or, where applicable, an authorized Alternative Dispute Resolution (ADR) provider.

We treat all complaints confidentially and in accordance with applicable law. Submitting a complaint will not impact your access to services or result in any form of discrimination.

For unresolved disputes, you may also contact our disputes team at disputes@afrislots.com.

We are committed to protecting your personal data and processing it in accordance with applicable privacy and data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and regulatory requirements imposed by the Tobique Gaming Commission.

10.1 Collection and Use of Personal Data

We collect and process personal data only for lawful and specified purposes, including but not limited to:

• Verifying your identity and age;
• Operating your account and providing gaming services;
• Processing payments and withdrawals;
• Monitoring gameplay for responsible gambling and fraud prevention;
• Complying with legal and regulatory obligations.

Further details are set out in our Player Privacy and Protection Policy.

10.2 Consent and Legal Bases

By registering an account and using our platform, you consent to the collection and processing of your personal data as described in these Terms and our privacy policies. Where required by law, additional consent will be sought for specific purposes (e.g., marketing communications).

10.3 Data Security Measures

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure. These may include encryption, access controls, audit logging, and secure data storage practices.

10.4 Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or audit requirements. After the retention period, data is securely deleted or anonymized.

10.5 Your Privacy Rights

Under the applicable legislation, you may have certain rights related to data, such as the right to access, correct, or request the deletion or restriction of your personal data, subject to certain legal exceptions. Where applicable, requests may be submitted through our designated contact methods. We may require proof of identity before fulfilling such requests. You also have the right to file a complaint with a data protection authority if you believe your rights have been violated.

Either party may terminate the use of our Services in accordance with these Terms. This clause sets out the conditions under which a Player may close an account and the circumstances under which we may suspend or terminate access to the platform.

11.1 Voluntary Account Closure by Player

You may request the closure of your account at any time by contacting our support team through the official contact channels. Upon receipt of your request:

• We will confirm your identity and process the closure;
• Any remaining balances will be returned to you, subject to verification and compliance checks;
• If your account is subject to self-exclusion, closure may be made permanent and irreversible, in line with our Responsible Gambling Policy.

You remain responsible for any activity conducted on your account until closure is confirmed.

11.2 Account Suspension or Termination by the Operator

We may suspend or permanently close your account at our discretion, without prior notice, if:

• You breach any provision of these Terms;
• We detect or reasonably suspect fraud, collusion, money laundering, or other prohibited conduct;
• You provide false or misleading registration or verification information;
• Your activity presents a risk to the integrity of the platform or the safety of other users;
• Required by regulatory, legal, or responsible gambling obligations.

We may retain, forfeit, or withhold funds in your account where authorized by law or these Terms.

11.3 Dormant Accounts

If your account remains inactive for a defined period (typically 12 months), it may be classified as dormant. In such cases:

• We may notify you before applying dormancy procedures;
• Account access may be restricted until you take further action;
• Applicable handling procedures (such as reactivation or closure) will be applied in accordance with our policies and any legal requirements.

Dormant account terms may include restrictions on withdrawals and may be subject to administrative steps to protect your funds.

11.4 Effect of Termination

Upon account closure:

• Your license to use the platform is immediately revoked;
• Access to games, promotions, and balances is disabled;
• These Terms continue to apply to obligations that survive termination, including investigations, legal compliance, and dispute resolution.

We reserve the right to modify, update, or replace these Terms and Conditions at any time, in whole or in part, to reflect changes in legal requirements, regulatory expectations, operational practices, or the introduction of new features or services.

Where required by law or licensing conditions, we will notify players of material changes to these Terms through the platform or by direct communication. Updated Terms will be published on our website with the date of revision clearly indicated.

It is your responsibility to review the Terms periodically. Continued use of the platform following any update constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must discontinue the use of the platform and request closure of your account. Any continued use of the Services following the effective date of the revised Terms will be deemed your acceptance of them.

We are licensed and regulated by the Tobique Gaming Commission, which has the authority to oversee our gaming operations, enforce compliance, and review disputes relating to player interactions, regulatory matters, or the operation of our services.

In the event of a dispute that cannot be resolved through our internal complaints process, players may refer the matter to the Tobique Gaming Commission for regulatory adjudication. The Commission may, at its discretion, direct the matter to an authorized Alternative Dispute Resolution (ADR) body where appropriate.

To the extent permitted by law, legal proceedings in a court of law shall only be pursued in exceptional cases, such as those involving legal claims outside the Commission's authority. In such cases, jurisdiction shall be determined in accordance with applicable law, but players acknowledge that the Tobique Gaming Commission remains the primary forum for the resolution of gaming-related matters.