Responsible Gambling Policy

This Responsible Gambling Policy (“Policy”) is established by AfriSlots (“we”, “us”, “operator”), a licensed remote gaming operator regulated by the Tobique First Nation Gaming Commission. The objective of this Policy is to outline the operator's obligations and procedures with respect to the promotion of responsible gambling practices, the identification and mitigation of gambling-related harm, and the implementation of tools and interventions designed to safeguard vulnerable persons.

We recognise that while the provision of gambling services constitutes a lawful and regulated form of entertainment, such activity may present a risk of harm to a small percentage of individuals. As a licensed operator, we accept a duty of care to identify and mitigate such risks through a structured program of responsible gambling measures.

This Policy forms part of the operator's overarching compliance framework and is aligned with applicable Canadian responsible gambling standards, including but not limited to:

• Tobique First Nation Gaming Regulation;
• Canadian Centre on Substance Use and Addiction (CCSA) Guidelines; and
• Responsible Gambling Council (RGC) Best Practices.

Accordingly, this Policy outlines the operator's internal procedures and controls intended to promote responsible gaming behaviour and safeguard vulnerable persons. These include, but are not limited to:

• Prevention of access to gambling services by individuals under the legal age;
• Implementation of voluntary player protection mechanisms such as deposit and loss limits, reality checks, time-outs, and self-exclusion;
• Provision of accurate and accessible information to assist players in making informed decisions about their gambling activity;
• Monitoring and review of player behaviour to identify potential indicators of problem gambling;
• Staff training on the identification and handling of gambling-related harm;
• Cooperation with external organisations that provide support, treatment, or guidance for individuals affected by problem gambling;
• Ensuring that marketing and promotional activity is conducted in a socially responsible manner.

The implementation of this Policy is mandatory across all platforms and services operated under our license. It is subject to regular review to ensure its continued effectiveness and alignment with applicable regulatory requirements, industry standards, and emerging best practices.

By adopting and enforcing this Policy, we seek to ensure that all gaming activity conducted through its platform remains fair, transparent, and consistent with the principles of responsible entertainment.

The primary objective of this Policy is to ensure that all gambling activity offered by us is conducted in a manner that upholds player welfare and minimises the potential for harm. In pursuit of this objective, the following core goals are adopted:

• Preventing Gambling-Related Harm: We aim to identify and reduce gambling-related risks by implementing measures that promote informed player behaviour, limit excessive play, and support individuals who may be at risk of harm due to their gambling activity.
• Promoting Player Control and Informed Choice: We seek to empower players with practical tools and accessible information to support self-regulation and informed decision-making. This includes the ability to set personal limits, access account history, and request time-outs or permanent exclusion from our services.
• Protecting Minors and Vulnerable Persons: We enforce strict access controls to ensure that individuals under the legal gambling age, as well as persons identified as vulnerable, are not permitted to register, deposit, or engage in gameplay on our platform.
• Ensuring Transparency and Accountability: We are committed to operating in a transparent and accountable manner, ensuring that players understand the nature of the games offered, the risks involved, and the resources available to them.
• Supporting Early Detection and Intervention: Our internal systems are designed to monitor player behaviour and transaction patterns in order to detect indicators of potential problem gambling. Where appropriate, we intervene through direct communication, temporary restrictions, or escalation to our responsible gambling team.
• Training and Oversight: We maintain a formal training program for relevant staff to ensure that they are equipped to recognise signs of gambling-related harm and respond in accordance with internal protocols and applicable standards of care.
• Collaboration and Referral: We maintain relationships with external support organisations and treatment providers and will refer players to such services upon request or where intervention is appropriate.

These objectives reflect the operator's obligation to act with integrity, to promote public confidence in its services, and to ensure that gambling remains a safe and recreational activity for its users.

Access to gambling services provided by us is restricted to individuals who meet the following eligibility criteria:

• The individual must reach the minimum legal age for gambling applicable in their jurisdiction or under the applicable laws.
• The individual must not be subject to any self-exclusion measure, account suspension, or permanent exclusion;
• The individual must not be identified as a vulnerable person or otherwise prohibited from participation under applicable law or internal policy.
• The operator enforces age restrictions as a condition of its license and takes reasonable steps to prevent unauthorised access through age verification processes and technical safeguards.

Age Verification Protocols

All players are subject to age and identity verification as part of the registration and onboarding process. The verification process may include, but is not limited to:

• Submission and validation of government-issued identification;
• Electronic verification against approved databases;
• Manual review of supporting documentation confirming name, date of birth, and permanent address.

In all cases, the age verification process must be completed prior to any withdrawals and within the timeframe specified in the operator's internal procedures. Where age cannot be verified, access to gambling services may be withheld until verification is complete.

In accordance with the applicable laws and standards we may provide players with access to gaming management tools designed to support responsible gambling practices. These tools are made available at the discretion of the operator and subject to licensing conditions and technical feasibility.

The operator may offer one of the following features:

• Deposit Limit: a voluntary limit that restricts the total amount a player may deposit over a defined time period (e.g., daily, weekly, or monthly);
• Loss Limit: a limit on the amount a player may lose within a set timeframe;
• Time Played Reminder: a session-based alert that informs players of the duration of their gameplay.

Where such tools are made available, access may be provided through the player's account interface or by contacting customer support. The availability of any given tool is not guaranteed and may vary depending on jurisdiction, platform capabilities, or license conditions. These features are offered to assist players in making informed decisions, but do not constitute a guarantee against gambling-related harm.

Voluntary Self-Exclusion

We provide players with the option to request self-exclusion from gambling services for a defined or indefinite period, subject to applicable licensing conditions and technical availability. Upon receipt of a valid self-exclusion request, the operator shall take reasonable measures to restrict access to the player's account for the duration specified.

Self-exclusion requests may result in:

• Suspension of access to gambling functionality;
• Ineligibility to receive promotional materials;
• Deactivation of deposit and wagering capabilities.

The terms and duration of self-exclusion shall be determined in accordance with the operator's internal procedures and applicable regulatory requirements.

Requests and Confirmation

A self-exclusion request may be submitted through the player account interface or through customer support channels, as made available. The operator may require identity verification prior to activating the exclusion. Once a request is processed, confirmation will be provided and the exclusion will take effect as soon as reasonably practicable. Self-exclusion periods are not reversible prior to expiry unless permitted by law and subject to a formal reactivation procedure.

Permanent Account Closure

Players may request permanent closure of their accounts at any time. Account closure does not constitute self-exclusion unless explicitly stated by the player and accepted by the operator as such. Upon closure, residual balances (if any) will be returned to the player in accordance with the applicable withdrawal procedures, unless the account is under investigation or subject to legal or regulatory restriction.

Operator Discretion

The operator reserves the right to impose an exclusion or suspend access to services where it identifies activity that may indicate gambling-related harm, misuse of the platform, or other concerns, including compliance risks. Nothing in this section shall be interpreted as limiting the operator's right to close or restrict access to accounts in accordance with its general terms and conditions, risk policies, or legal obligations.

We recognise that while most individuals engage in gambling as a form of entertainment, certain patterns of play may indicate elevated risk or the presence of gambling-related harm. As part of its responsible gambling framework, the operator may monitor account activity for indicators that could suggest problematic behaviour.

Behavioral Indicators

While not exhaustive or determinative, the following behaviours may be considered relevant for identifying risk:

• Frequent or large increases in deposits or betting activity without a clear source of funds;
• Repeated requests to reverse withdrawals;
• Extended gaming sessions without breaks;
• Indications of financial distress or repeated contact regarding losses;
• Use of multiple accounts or third-party payment methods;
• Player communications referencing loss of control or emotional distress.

The presence of one or more of these factors does not conclusively indicate a gambling problem, but may prompt further review or precautionary action.

Monitoring and Action

The operator may, at its discretion and subject to applicable laws and technical capacity:

• Flag accounts exhibiting patterns of concern for internal review;
• Initiate communication with the player regarding their activity;
• Provide or suggest the use of responsible gambling tools;
• Impose temporary restrictions or exclusions if deemed necessary to protect the player or fulfil licensing obligations.

No Guarantee of Detection

While the operator may review activity for signs of problem gambling, no monitoring system can identify all instances of gambling-related harm. Players are encouraged to act responsibly and seek assistance where appropriate.

We recognise that front-line and compliance personnel play an essential role in supporting responsible gambling objectives. As such, internal procedures may include staff training programs designed to promote awareness of gambling-related harm and appropriate methods of response.

Staff Awareness and Roles

Employees in relevant operational areas may receive training on:

• Recognizing common indicators of problem gambling behavior;
• Understanding the tools available to players (e.g., deposit limits, self-exclusion);
• Communicating with players in a respectful and supportive manner when concerns arise;
• Referring players to appropriate internal processes or external support services where applicable.

Training content and frequency may vary depending on the employee's role, scope of authority, and level of interaction with players.

Internal Reporting and Escalation

Where staff members identify behaviour consistent with potential gambling harm, they may be instructed to document the concern and escalate the matter through defined internal channels. All such reports are handled in accordance with internal risk management protocols and applicable privacy obligations. Interventions may include proactive outreach, temporary restrictions, or account reviews. Final decisions are made by designated personnel with appropriate training and authority.

No Personal Liability

Employees acting in good faith and in accordance with internal procedures shall not be personally liable for actions taken or not taken in relation to suspected problem gambling unless otherwise required by law.

We may provide players with access to information relating to responsible gambling. This may include general guidance on the risks associated with gambling, tools for self-assessment, and contact details for professional support services.

Where made available, responsible gambling content may include:

• Explanations of how gambling works, including the role of chance and odds;
• Warnings against gambling as a source of income or a solution to financial hardship;
• Guidance on staying in control of time and money spent on gambling;
• Descriptions of the player protection tools (e.g., deposit limits, self-exclusion), where applicable.

Such information may be published on the operator's website and may be accessible through account interfaces or help pages.

The operator may display warnings regarding gambling risks, such as:

• “Please play responsibly” notices;
• Age restriction disclaimers;
• Reminders not to chase losses.

These notices are intended for general awareness and do not constitute legal or financial advice. Players who identify potential gambling-related issues may be directed to recognised third-party support organisations, which may include national or regional helplines, counselling or treatment services, and online self-assessment tools. The operator does not provide therapeutic or diagnostic services and shall not be held responsible for the content or conduct of third-party support providers.

We are committed to ensuring that all marketing and promotional materials are communicated in a socially responsible manner and do not undermine the principles of responsible gambling.

Our marketing does not:

• Portray gambling as a solution to financial problems;
• Encourage excessive or reckless gambling;
• Imply that gambling guarantees success, popularity, or personal fulfilment;
• Target or appeal to individuals who are underage or self-excluded.

Where promotional offers (such as bonuses or free plays) are made available, the applicable terms and conditions are clearly disclosed. All promotional materials are intended to be accurate, fair, and not misleading. Individuals who have self-excluded from gambling services will not knowingly receive marketing communications during the exclusion period, subject to technical limitations and jurisdictional constraints.

We acknowledge that some individuals may require external support in managing their gambling behaviour. While the operator does not provide diagnostic or therapeutic services, information about independent help organisations may be made available for the benefit of players.

Where applicable, players seeking assistance with gambling-related harm may be referred to recognised third-party support organisations. These may include:

• ConnexOntario – A confidential 24/7 helpline connecting individuals to support services across Ontario. Website: www.connexontario.ca.
• Responsible Gambling Council (Canada) – Provides education, tools, and information on safe gambling practices. Website: www.responsiblegambling.org.

Other support services may be listed depending on the player's jurisdiction. References to third-party support services are provided for informational purposes only. We do not endorse the content, advice, or effectiveness of any external provider, and accept no responsibility for any services rendered by such organisations.

You can also contact our responsible gaming team directly at responsiblegaming@afrislots.com.

The protection of player information, particularly where it relates to responsible gambling measures, is an important part of our overall risk management framework. All matters concerning the handling of personal data, including information arising from self-exclusion requests, account-level controls, and behavioural monitoring, are addressed separately under the Player Privacy and Protection Policy.

We maintain internal processes to monitor the effectiveness of its responsible gambling measures and to support the ongoing development of its risk mitigation practices.

This Policy is subject to regular review by designated personnel or departments. Reviews may consider:

• Operational effectiveness of player protection tools;
• Feedback from regulatory authorities, players, or staff;
• Developments in technology or best practices;
• Changes to applicable laws or licensing requirements.

Revisions may be made as necessary to ensure the policy remains current, practical, and aligned with the expectations of the Tobique Gaming Commission and other relevant stakeholders. The implementation of responsible gambling measures may be supported by monitoring systems or periodic audits. These help ensure that procedures are applied consistently and that any deficiencies are identified and addressed.

Where appropriate, the operator may consider emerging methods for detecting and reducing gambling-related harm, including improved analytics, training enhancements, or updated player communication protocols. Adoption of such measures will remain subject to regulatory requirements, operational feasibility, and management discretion.