Payment of Winnings Policy

This Payment of Winnings Policy (“Policy”) outlines the terms and conditions under which AfriSlots (“we”, “us”, “operator”) processes and disburses funds won through lawful participation in its gaming services. The Policy is intended to ensure transparency, regulatory compliance, and the protection of both the player and the operator.

All winnings are paid out in accordance with:

• The rules of the specific game played;
• The terms set out in the player's agreement with the operator;
• Applicable laws and licensing requirements under the authority of the Tobique Gaming Commission.

By participating in any real-money games on this platform, the player agrees to the provisions of this Policy and acknowledges that withdrawal of funds is subject to the verification and security procedures described herein.

Before we process any withdrawal of winnings, players may be required to complete a verification process in accordance with applicable licensing conditions, anti-fraud controls, and regulatory obligations.

2.1 Identity and Age Verification

We may request valid identification documents to confirm a player's identity and ensure that they are of legal age to gamble. These documents may include, but are not limited to:

• Government-issued photo identification (e.g., passport or driver's license);
• Proof of address (e.g., utility bill or bank statement issued within the last 3 months);
• Payment method verification (e.g., photo of card or confirmation from payment provider).

Failure to provide required documentation may result in the delay, suspension, or cancellation of a withdrawal request.

2.2 Source of Funds and Enhanced Due Diligence

In certain cases, including where legally required or where unusual activity is detected, we may request additional documentation to verify the source of the funds used for gambling. This may include bank statements, income verification, or other relevant information.

We reserve the right to withhold payment until all requested documents are reviewed and approved to our satisfaction.

Players may request a withdrawal of available funds from their account balance at any time, subject to compliance with this Policy and any applicable bonus terms.

3.1 Submitting a Withdrawal Request

Withdrawals must be requested through the designated section of the player account. We do not accept withdrawal requests by email, live chat, or any third-party communication unless otherwise approved.

A withdrawal request is considered pending until it is reviewed and either approved or declined by our payments team.

3.2 Internal Review

All withdrawal requests are subject to internal review. This may include:

• Confirmation of account ownership;
• Review of recent transactions;
• Verification of compliance with identity and source-of-funds requirements;
• Checks for irregular gameplay, chargebacks, or suspected fraud.

We may cancel or delay withdrawals if a breach of our terms is identified or if a transaction is under investigation.

3.3 Payment Method Matching

Where possible, withdrawals will be processed using the same payment method originally used for the deposit. In cases where this is not feasible, we reserve the right to choose an alternative payment method that is compliant with applicable regulations and consistent with anti-money laundering practices.

We may refuse to process withdrawals to third-party accounts unless explicitly approved in advance and supported by documentation.

We aim to process withdrawal requests in a timely and efficient manner. However, actual processing times may vary depending on internal reviews, payment method availability, and external banking or financial service providers.

4.1 Standard Processing Times

Withdrawal requests are typically reviewed within a reasonable period, generally ranging from 24 to 72 business hours, subject to internal checks and verification procedures. Once approved, the transfer of funds may take additional time, depending on the payment method used.

4.2 Verification Delays

In case verification is required and not yet completed, the withdrawal process may be paused until the player has submitted the requested documentation and we have completed our review. We are not responsible for delays caused by incorrect or incomplete player information, third-party payment processors, or banking institutions.

4.3 Multiple or High-Value Requests

Larger withdrawals or a series of frequent requests may require additional review. In such cases, the processing time may be extended to ensure compliance with legal and regulatory obligations.

Withdrawals are subject to certain limits, thresholds, and internal controls designed to ensure secure processing and compliance with regulatory obligations.

5.1 Minimum and Maximum Withdrawal Amounts

We may impose minimum and maximum withdrawal limits per transaction, per day, or per payment method. These limits are published on the withdrawal page or the relevant section of the player's account interface. We reserve the right to modify these thresholds at any time, including adjustments based on the player's withdrawal history, account status, or verification level.

5.2 Progressive Jackpot Wins

Payments of large progressive jackpot winnings may be subject to verification by the game provider and may be paid in instalments in accordance with provider rules or operational limitations. In such cases, we will notify the player of the applicable timeline and conditions.

5.3 Cumulative Withdrawal Limits

For responsible gaming, fraud prevention, and regulatory reasons, we may place restrictions on the cumulative amount a player may withdraw over a set period. These may apply especially in the absence of full account verification.

5.4 Currency and Account Restrictions

Withdrawals must generally be made in the currency in which the account was originally set up. Requests to convert or redirect funds to a different currency or third-party account may be declined unless approved in writing and supported by appropriate documentation.

We make reasonable efforts to ensure that all approved withdrawal requests are processed in a timely manner. However, certain factors beyond our control may result in delays or unclaimed payments.

6.1 Delayed Transfers

Withdrawals may be delayed due to:

• Incomplete or pending verification procedures;
• Technical issues with payment processors or banking institutions;
• Regulatory holds, fraud prevention measures, or account review procedures.

In such cases, we will make reasonable efforts to notify the player of the cause of the delay, if permitted by law or regulation.

6.2 Unclaimed Winnings

In the event that a player fails to respond to verification requests or does not complete a withdrawal within a reasonable timeframe, the associated funds may remain in the player's account until further action is taken. Where no withdrawal activity has occurred for a continuous period of twelve (12) months, such funds may be classified as dormant. The operator reserves the right, in such cases, to restrict access to the account or take any other action deemed appropriate under applicable legal or regulatory obligations. We reserve the right to report or transfer unclaimed winnings in accordance with applicable legal or regulatory obligations, including those relating to anti-money laundering or player protection.

6.3 Rejected or Failed Transactions

If a withdrawal attempt fails due to incorrect banking details or rejection by a financial institution, the funds will be returned to the player's account. It is the player's responsibility to ensure that all payment details are accurate and valid.

We strive to ensure that all winnings are credited and paid accurately in accordance with the applicable game rules and platform terms. However, disputes or technical errors may occasionally occur. This section outlines how such issues are handled.

7.1 Payment Disputes

If a player believes that a payment was not processed correctly or a withdrawal was unfairly withheld, they may submit a formal complaint through the customer support channels. All complaints should include:

• Player identification details;
• Date and details of the transaction in question;
• A clear description of the issue.

We aim to review and respond to such complaints within a reasonable timeframe. Players dissatisfied with the outcome may escalate the matter to our internal compliance team or to the Tobique Gaming Commission, where applicable.

7.2 Incorrect Payments

In the event that funds are mistakenly credited to a player's account, whether due to technical malfunction, human error, or miscalculation, the amount shall remain the property of the operator. The player agrees to notify us immediately and not to withdraw or use such funds.

We reserve the right to reverse any such credits and to recover funds that have been withdrawn or used in breach of this clause, including through account offset or legal means where necessary.

7.3 Finality of Wagering Results

All wagering outcomes and related winnings are subject to the final determination of the relevant game system or provider. In the event of a malfunction or discrepancy, the operator's decision, based on verifiable game logs and system data, shall be final and binding, unless otherwise required by law.

All payments and withdrawals are processed in accordance with the account settings selected during registration, subject to applicable system and jurisdictional constraints.

8.1 Default Account Currency

Where currency options are available, the player may be permitted to change the default currency, subject to approval. We are not responsible for any exchange rate fluctuations or conversion losses applied by third-party financial institutions.

8.2 Currency Conversion

If a withdrawal is requested in a currency different from that of the original deposit or account balance, we reserve the right to apply a currency conversion at the prevailing rate used by our payment processors. Additional charges may apply for such conversions.

8.3 Processing Fees

Please note that the external banking institutions, card issuers, or payment providers may impose their own charges, which are outside our control.

This Policy is governed by the laws and regulations applicable to our gaming operations under the jurisdiction of the Tobique Gaming Commission. It is intended to comply with all relevant licensing conditions and operational standards.

9.1 Regulatory Compliance

We operate under a valid gaming license issued by the Tobique Gaming Commission. All payment-related procedures, including withdrawal verification, anti-fraud controls, and dispute handling, are maintained in accordance with applicable license requirements. We may be required to share certain transactional or player information with regulatory or financial authorities to meet obligations under anti-money laundering (AML), counter-terrorist financing (CTF), or other legal frameworks.

9.2 Policy Updates

We reserve the right to amend or update this Policy at any time to reflect changes in law, licensing conditions, payment provider terms, or internal procedures. Updated versions will be published on our platform and will take effect upon publication unless stated otherwise.

Players are responsible for reviewing the current version of this Policy before requesting withdrawals.